Terms of Service

These terms govern use of the Ask Ewan website and paid products (including Ewan+, document review, Parent Report where offered, and Clearing Intensive where offered). By using Ask Ewan you agree to them. If you do not agree, do not use the service.

1. Who we are

Ask Ewan is operated by Ames AI Ltd. Ames AI Ltd (company no. 17071760), registered in England and Wales. Registered office: 9 Middle Street, Shaldon, Teignmouth, England, TQ14 0DR.

Contact details appear on our contact page. For data protection matters, see our Privacy policy.

2. Service scope

Ask Ewan provides information, tools, and (where purchased) personalised reports and subscriptions based on public data and structured inputs you supply. Output is decision-support only and does not replace professional careers guidance, regulated financial advice, or university / UCAS advice. See Disclaimers.

3. Accounts and eligibility

Ask Ewan is intended for parents, carers, and students aged roughly 16 and above. We do not knowingly collect data from children under 13. You are responsible for the accuracy of information you submit.

4. Acceptable use

• No unlawful use, harassment, or attempts to compromise our systems.
• No scraping or automated extraction beyond reasonable personal use unless we agree in writing.
• No misrepresentation of Ask Ewan outputs as official UCAS, university, or government statements.

5. Intellectual property

Ask Ewan branding, software, and original content are protected. You receive a personal, non-transferable licence to use outputs you lawfully purchase for your household's decisions. Redistribution of paid reports for commercial use is not permitted without consent.

6. Paid products, delivery, and consumer rights

Paid products are described at point of sale with price in GBP. Payment processing is handled by Stripe. Refund terms are set out in our Refund policy.

Ewan+ subscription

• Ewan+ is a recurring subscription (Ask Ewan currently offers monthly and annual plans as shown at checkout). It renews automatically until you cancel.
• You may cancel at any time via your account settings (Stripe Customer Portal) or the link in your Stripe receipt. Cancellation stops future charges; access continues until the end of the paid period.
• We may change subscription prices for future billing periods with reasonable notice where required by law.

One-off digital products

Document review, Parent Report, and similar products are delivered digitally, often immediately after payment. Where UK consumer law allows, by purchasing and accessing digital content immediately you acknowledge that your statutory 14-day cancellation right may not apply once delivery has begun — our voluntary 7-day refund window is described in the Refund policy.

Quality

Under the Consumer Rights Act 2015, digital content must be as described, of satisfactory quality, and fit for purpose. If we fail to meet this, contact us for a remedy in line with your statutory rights.

7. Limitation of liability

To the maximum extent permitted by law, Ames AI Ltd is not liable for any loss arising from decisions you make after using the service, including university or apprenticeship choices, financial outcomes, or missed opportunities. Government statistics and surveys have known limitations; see Methodology.

Nothing in these terms excludes liability that cannot be excluded under English law (including death or personal injury caused by negligence, or fraud).

8. Changes

We may update these terms. Material changes will be reflected by the "Last updated" date at the top of this page. Continued use after changes constitutes acceptance.

9. Governing law

These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, subject to mandatory consumer protections applicable to you if you live in Scotland or Northern Ireland.