Refund policy

We want buying Ask Ewan products to feel low-risk. This policy explains refunds for digital products sold by Ames AI Ltd. It supplements your statutory rights under UK consumer law and does not limit them where the law requires a remedy.

1. Ewan+ subscription

• You may request a full refund within 7 calendar days of your first Ewan+ payment (monthly or annual), for any reason. Contact us via the contact form with category "Refund request".
• After 7 days, cancel anytime to stop future renewals — you keep access until the end of the period you have paid for. We do not normally refund partial subscription periods unless required by law or we fail to deliver the service.
• Refunds are processed to the original payment method via Stripe. Cancelling in the Stripe Customer Portal stops renewal but does not automatically refund the current period.

2. Parent Report (£15)

• You may request a full refund within 7 calendar days of purchase, for any reason, even if the report has already been generated or delivered.
• Refunds are processed to the original payment method via Stripe. After we approve a refund, access to the purchased report may be revoked.
• Email via the contact form with category "Refund request".

3. Document review (£19 single · £39 bundle)

• The same 7 calendar day refund window applies from the date of purchase, for any reason, before substantive review work has been completed. If we have already delivered written feedback, we may decline or offer partial credit at our discretion.
• Email via the contact form with category "Refund request".

4. Clearing Intensive (£99)

• The same 7-day no-questions-asked window applies from the date of purchase, unless a different window is stated at checkout for a specific campaign (we will show the terms clearly before payment).
• If we fail to deliver within the advertised turnaround during Clearing week, you are entitled to a refund or a remedy as described at purchase.

5. After 7 days

Outside the 7-day window, refunds are discretionary and typically considered only for technical failure on our side, duplicate charges, or where UK consumer law requires a remedy. We may ask for brief details to improve the product.

6. Chargebacks

If you have an issue, contact us first — we resolve most problems quickly. Unnecessary chargebacks may limit future purchases.